Service & Support
Our service department covers the South West of England, from Bath, Somerset to Penzance, Cornwall.
We aim to be on site within 24 hours Monday to Friday and solve the issue as quickly as possible so your business can run as usual. We also offer FREE help for minor problems over the phone.
If your touch screen terminal is in need of a complete re-program we can provide a FREE quotation to re-program the machine to your requirements.
Support Packages
At BCG, we not only provide high quality EPoS systems, but also provide long-term support and maintenance.
All new equipment comes with a fully comprehensive guarantee covering parts, labour and call out.
At the end of the guarantee period you will receive a maintenance contract to extend your cover however, taking this out is purely optional.
With one our comprehensive maintenance contracts, we offer you additional security, which gives you the piece of mind that your business will always be operational.
Our range of support packages to suit your needs.
Hardware & Software
Priority over non support contract customers
Parts due to wear and tear
(Excludes till rolls & ribbons)
Re-programming of EPOS software
due to equipment malfunction
Labour
Call-outs (Monday to Friday 9am – 5pm)
Surcharges will apply for out of hours
See Call-Outs section below
Out of hours telephone support
Emergency only
Hardware Only
Priority over non support contract customers
Parts due to wear and tear
(Excludes till rolls & ribbons)
Re-programming of EPOS software
due to equipment malfunction
Labour
Call-outs (Monday to Friday 9am – 5pm)
Surcharges will apply for out of hours
See Call-Outs section below
Out of hours telephone support
Emergency only
Software Only
Priority over non support contract customers
Programming
Labour
Call-outs (Monday to Friday 9am – 5pm)
Surcharges will apply for out of hours
See Call-Outs section below
Out of hours telephone support
Emergency only
Call-Outs
Should you need a call-out the following charges apply.
| With Support Contract | Without Support Contract | |
| Monday to Friday 9am – 5pm | Included | £80 + VAT (includes 1 hour labour) Additional labour charged at £80+VAT/hour |
| Out of hours, Weekends & Bank Holidays | £85+VAT * (Inclusive of labour) | £95+VAT * (plus £80+VAT/hour) |
* Emergency calls only and subject to engineer availability. Priority is always given to support contract customers. Call out fees are payable in advance.
No service available on Christmas Day and Easter Sunday