Service and Support
When your EPOS system is central to how your business runs, support matters just as much as the technology itself. At BCG EPOS, we provide reliable EPOS service and support backed by real people, local engineers and decades of experience helping hospitality and retail businesses keep trading with confidence.
We are not just here to install your system and leave you to work things out alone. Our role is to make sure your EPOS is set up properly, your team understands how to use it and your business has the ongoing support it needs when questions, changes or issues arise.
Real people providing real support
One of the biggest frustrations businesses face with EPOS providers is poor support after installation. Long call queues, remote only help and slow responses can leave owners and managers feeling unsupported, especially when problems happen during busy service.
BCG EPOS takes a different approach. Our support is personal, practical and built around long term customer care. You deal with experienced people who understand hospitality environments, know the systems we install and care about getting your business running smoothly again as quickly as possible.
Local engineers when you need them
Our service department covers the South West of England, including Devon, Cornwall, Somerset and Dorset. Because we have a local presence, we can provide the kind of face to face support that national providers often struggle to match.
Where an on site visit is needed, we aim to respond quickly Monday to Friday and resolve issues as efficiently as possible. For many minor problems, we can also provide help over the phone, saving time and getting you back on track without unnecessary disruption.
Support that starts before installation
Good support does not begin when something goes wrong. It starts with proper onboarding. We take time to configure your EPOS system around the way your business actually operates, including your menus, products, pricing, users, payment setup and service flow.
This means your system is built to support your team from day one. We also provide training so staff feel confident using the system, reducing mistakes and helping service run more smoothly during busy periods.
Ongoing care for your EPOS system
Hospitality and retail businesses change over time. Menus are updated, prices change, staff move on, new services are added and customer expectations evolve. Our ongoing EPOS support helps your system continue working for your business as those needs change.
Whether you need help adjusting layouts, updating products, reviewing settings or improving how the system is being used, our team is here to provide practical guidance and support.
Reliable systems with dependable aftercare
We supply modern, fully integrated EPOS systems designed to support busy trading environments. But even reliable systems need proper maintenance and responsive support behind them.
All new equipment comes with a comprehensive guarantee covering parts, labour and call out, giving customers peace of mind from the start. If your touchscreen terminal needs more detailed work or a full reprogram, we can also provide a clear quotation based on your requirements.
Support designed around hospitality pressures
We understand that downtime is not just inconvenient. It can affect service, staff confidence, customer experience and revenue. That is why our support is focused on practical outcomes, helping you reduce disruption, keep service moving and feel confident during your busiest trading periods.
From restaurants and pubs to hotels, cafés, clubs and event venues, our team understands the pace and pressure of customer facing environments.
A long term EPOS partner
Choosing BCG EPOS means choosing a service led EPOS partner, not an off the shelf product supplier. Our customers stay with us because they value local support, transparent service and a team that looks after them properly.
With personal onboarding, ongoing care and experienced engineers available when you need them, BCG EPOS gives your business more than a system. It gives you confidence that support is there when it matters.