Front of House EPoS for Hospitality & Retail
TouchPoint EPoS software from ICRTouch is effortless, reliable and proven. Developed over twenty years and continually updated, TouchPoint has been designed for any hospitality or retail business.
Today’s TouchPoint is more powerful than ever and is trusted worldwide by businesses to perform how they need it, when they need it. It is simple to operate and easy to learn, so staff can begin making sales with minimal training. From multi-site restaurant chains to independent retailers, TouchPoint is designed for any business in any sector. Pubs, restaurants and hotels are often now much alike – garden centres have cafes, as well as retail outlets and golf clubs have members bars and pro shops; all can use the same TouchPoint till system across the entire estate.
Benefits
- Intuitive keyboard layouts for easy navigation and simple for staff to operate.
- Make sales, float clerks, use and pay off tables, split a bill and print orders directly into the kitchen without a reliance on the internet.
- Accounts details are integrated into the till so you know your customers and where they are spending their money.
- Run targeted promotions and point schemes, create vouchers and gift cards that will keep your customers coming back time and again.
- Entice customers with a range of promotional features: Mix & Match offers, Happy Hours, Set Menus and Discount Vouchers.
- Capture start and end times for employees’ shift work to record working hours to assist with payroll administration.
- Integrated CCTV syncs with the audit trail, meaning you get operation information overlaid on CCTV playback. See what’s happening at the till and by whom.
Simple to Use
The till system can be adapted to your business: from a single touch screen till in a small shop to a multi-site business operating many tills. When you choose the TouchPoint touch screen till software you can take your pick of a host of great add-on packages. All ICRTouch Electronic Point of Sale product solutions complement each other and you can combine them to meet the specific requirements of your business.
- Easy to use – A touch screen till with simple keyboard layouts for easy navigation. Customisable button colours and graphics, and a graphical table plan. The till is simple for staff to learn and operate.
- Intelligent – Rely on TouchPoint to ask the right questions at the right time so you know sales opportunities aren’t being missed. When an item is scanned TouchPoint prompts staff to talk about offers and deals.
- Versatile & Customisable – The EPoS system is packed with a variety of features that fit your business and can be created to your bespoke requirements.
Graphical Table Plan
Visual representation of service areas with multiple levels and numbered tables.
Kitchen Translation
Orders can be printed or displayed in the kitchen in a secondary language for when kitchen staff are predominantly non-native readers.
Product Image Buttons
Identify products by picture without reading the button name.
Prompts To Upsell
Create upselling suggestions when specific products are sold.
Stock Count On Sales Screen
Show stock quantities on product buttons for specials and other limited quantity items.
Inhibit Sales Of Low Stock Items
Prevent sales of products when their stock limits are reached.
Split Bill
Takes the pressure off staff, automatically calculate split bill values.
Clerk Language Selection
Change language for the operator that signs on to the system.
Reliability
TouchPoint ensures your business keeps trading even during unforeseen events. There is no reliance on the internet; if your broadband fails you can continue to make sales, float clerks, use and pay off tables, split a bill and print orders directly into the kitchen. If the power fails, your data is safe and even the last transaction is stored securely. Bottom line – you can rely on TouchPoint.
- No internet connection – Make sales, float clerks, use and pay off tables, split a bill and print orders directly into the kitchen without a reliance on the internet.
- Power cut – Sales are stored locally, so in the event of a power cut you’ll find you haven’t lost any data.
Loyalty as Standard
Accounts details are integrated into the till so you know your customers and where they are spending their money. Run targeted promotions and point schemes, create vouchers and gift cards that will keep your customers coming back time and again. TouchPoint sets the standard for the management of loyalty and discount schemes. Use it to oversee reward points and money-off initiatives at no extra cost: it’s already included in the system. TouchPoint can also build a purchase history for customers and will manage customer account balances. All that adds up to maximised sales and improved targeting. Combine a TouchPoint till system with ICRTouch’s add-on TouchLoyalty software and you’ll gain a host of extra features specifically designed to boost trade. Together they will allow you to set up and manage much more complex loyalty schemes.
Points Scheme
Collected on value of a sale, or on specific products for a deferred discount or in exchange for a product at a later date.
Gift Cards
Create gift cards of any value to use against a transaction.
Discounts
Provide a discount rate for purchases on a whole sale or specific products.
Photo ID
Ensure that loyalty cards are used by the right person with photo verification at the till.
Loyalty Prices
Shift to a different price list for product specific discounts.
Set Menus
Set price for two, three or more course meals.
Vouchers
Discount vouchers and codes can be used for promotional campaigns.
Happy Hours
Schedule automatic ‘happy hour’ price changes.
Cashless
Add funds to an account for cashless environments such as a canteen, leisure centre or members clu
Mix n Match Offers
Includes discounts, Buy-One-Get-One-Free, discounted cheapest item, as well as set price promotions.
Wastage
At the end of the day, quickly scan an item and enter the quantity for wastage to update your stock levels.
Staff Management
Keep an eye on staff activity and save administration time with employee management features.
- Clock In & Out – Capture start and end times for employees shift work to record working hours to assist with payroll administration.
- Clerk Audit Trail – All clerk operations are recorded within the system’s Journal. Identify training issues and make sure the right buttons are being pressed.
- Secure Operator Sign On – Unique sign-on methods include unique sign-on number, iButton, magnetic card, RFID and biometrics. Ensure users only access their allocated features, and monitor operations with the audit trail.
- Staff Incentives – Incentivise best performing staff, and keep track using the standard reports.
- Integrated CCTV – Integrated CCTV syncs with the audit trail, meaning you get operational information overlaid on CCTV playback. See what’s happening at the till and by whom.
Safety Information
Prompts and checks to staff help you inform and safeguard your staff and customers.
- Allergen Info – Allergen information can be held against each product, and is highlighted onscreen at the point of sale.
- Age Verification – Reminders to operators to check the age of the customer for specific products, such as alcohol, tobacco or door entry.
Customise for Your Business
Add-ons and bespoke features can help you work the way you need to.
- Add-on Features – Add-on applications and scripts can change or add features to work they way your business does. Choose from the application list or commission your own.
- Card Payments – Eliminate double keying mistakes, the correct amount is charged to the customer and shown automatically in financial reports.
- Hotel Systems – Integrates with many well known hotel software packages, so that bar and restaurant sales can be added to the room balance.
- Kitchen Printers & Displays – Print orders seamlessly in the kitchen and bar or send to kitchen management screens.
TouchPoint is Secure
Most business owners will be aware of theft that comes from outside sources, and will normally have processes in place to monitor and combat theft by customers. However, a business can also be impacted by the actions of those from within. Insider theft is often harder to tackle because it can go undetected. TouchPoint will help you detect, deter and mitigate threat of fraud.
- Secure sign on – Staff can sign onto TouchPoint securely with fingerprint, iButton, magnetic or Mifare card sign on.
- CCTV Integration – TouchPoint integrates with your CCTV displaying transaction information.
- Clerk Audit Trail – All clerk operations are recorded within the system’s Journal. Identify training issues and make sure the right buttons are being pressed.