Hand-Held Ordering for EPOS Systems
Hand-held ordering gives hospitality teams a faster and more accurate way to take orders directly at the table, in the queue or across busy service areas. Using PocketTouch, staff can enter food and drink orders on a mobile device and send them straight through to the kitchen, bar or relevant preparation area without returning to a fixed till.
For restaurants, pubs, cafés, hotels and other hospitality venues, this helps improve service speed, reduce mistakes and keep staff focused on customers. Instead of handwritten notes or repeated trips back to the counter, PocketTouch creates a smoother link between front of house and the kitchen.
Faster Table Service
During busy service, every extra step takes time. Hand-held ordering allows staff to take orders at the point of conversation and send them instantly through the EPOS system.
This means the kitchen or bar can begin preparing the order sooner, while waiting staff remain on the floor looking after customers. The result is quicker service, improved table turnaround and a more efficient experience for both staff and guests.
PocketTouch for Accurate Order Taking
PocketTouch is designed specifically for hospitality ordering. Staff can select items, apply modifiers, add notes and update orders clearly through the handheld device.
Because orders are entered directly into the EPOS system, there is no need to interpret handwriting or manually re enter information at the till. This reduces the risk of mistakes, missed items and miscommunication between front of house and kitchen teams.
Orders Sent Straight to the Kitchen or Bar
With PocketTouch, orders can be routed directly to the correct kitchen printer, bar printer or kitchen display system. Food orders can go to the kitchen, drinks orders can go to the bar and specialist items can be sent to the right preparation area.
This supports clearer communication and helps each team focus on the orders that are relevant to them. It also reduces delays caused by staff needing to carry paper tickets or repeat orders verbally.
Better Service for Staff and Customers
Hand-held ordering helps staff spend more time with customers and less time walking between tables and terminals. This makes service feel more attentive while also improving operational efficiency.
Customers benefit from faster ordering, fewer mistakes and quicker updates when they want to add extra drinks, desserts or additional items. Staff can respond more naturally during service, improving the overall dining experience.
Useful for Queue Busting
PocketTouch can also support queue busting during busy periods. Staff can take orders from customers while they are waiting, helping reduce pressure at the counter and speed up service.
This is particularly useful for cafés, takeaways, event venues and quick service environments where queues can build quickly. Orders can be captured earlier and sent through for preparation before the customer reaches the till.
Integrated with Your EPOS System
Hand-held ordering works best when it is fully connected to your wider EPOS setup. PocketTouch integrates with the main till system, keeping orders, tables, bills and reporting aligned.
Updates made on the handheld device are reflected in the EPOS system, helping staff manage tables, tabs and bills more accurately. This connected setup supports better service flow and clearer management information.
Supporting Upselling and Order Prompts
PocketTouch can help staff ask the right questions at the right time. Prompts, modifiers and product options can guide staff through the order, helping ensure customers are offered sides, extras, drinks or required choices.
This supports more consistent service and can help increase average spend without relying on staff memory alone.
A Practical Tool for Busy Hospitality Venues
Hand-held ordering is especially useful in venues where staff are constantly moving between tables, bars, gardens, terraces or outdoor seating areas. It gives teams more flexibility and helps keep service flowing across larger or more complex spaces.
For businesses offering table service, outdoor service or high volume ordering, PocketTouch can make day to day service smoother, quicker and easier to manage.
Setup, Training and Support
At BCG EPOS, we can supply and configure PocketTouch as part of your wider EPOS system. We make sure handheld ordering devices are connected properly, menus are set up clearly and orders route to the right printers or kitchen displays.
We also provide staff training and ongoing local support, helping your team get the most from the system from day one.
Setup, Training and Support
At BCG EPOS, we can supply and configure PocketTouch as part of your wider EPOS system. We make sure handheld ordering devices are connected properly, menus are set up clearly and orders route to the right printers or kitchen displays.
We also provide staff training and ongoing local support, helping your team get the most from the system from day one.
A Smarter Way to Take Orders
Hand-held ordering with PocketTouch helps hospitality businesses improve speed, accuracy and customer service. By giving staff the tools to take orders directly at the table and send them instantly through the EPOS system, it reduces delays and keeps service running more smoothly.
For venues that want faster table service, fewer errors and better communication between front of house and kitchen, BCG EPOS can provide the PocketTouch setup, installation and ongoing support needed to make hand-held ordering work properly for your business.