ACE Collect
Order Collection Screen
ACE Collect is a real time order collection screen designed to improve customer flow and reduce congestion at collection points. Fully integrated with the EPOS system, it provides a clear customer facing display showing order numbers and live status updates such as being prepared and ready to collect. By keeping customers informed visually, ACE Collect reduces uncertainty and improves the overall collection experience.
Order status updates are driven directly from POS terminals or the Kitchen Display System, ensuring information shown on screen is always accurate and up to date.
Fully integrated order status display system
ACE Collect operates as a native part of the EPOS ecosystem, using the same underlying data layer as tills, kiosks and kitchen screens. Order numbers remain consistent across all ordering channels, while status changes made at the POS or KDS are reflected instantly on the collection screen. Centralised configuration allows displays to be managed easily across single or multiple sites, maintaining reliability and consistency at all times.
Reduced front of house congestion
Clear on screen order status updates remove the need for customers to gather around service counters or repeatedly ask staff for progress updates. This helps keep collection areas organised, reduces noise and pressure on staff, and creates a calmer environment during busy periods.
Improved workflow coordination
Because order status is updated directly by the kitchen or POS, front of house and back of house teams remain fully aligned. Staff can focus on preparation and service rather than managing verbal order calls, while customers receive clear, real time updates without intervention.
Faster collection and improved turnover
Customers can see exactly when their order is ready, reducing dwell time at collection points and speeding up the handoff process. Faster collections improve throughput and help venues serve more customers efficiently during peak trading periods.
Flexible status control for staff
Orders can be marked as in preparation or ready to collect from either the POS terminals or the Kitchen Display System. This flexibility allows teams to work in the way that best suits their operation while maintaining a single source of truth across all systems.
Clear benefits for customers
Customers can track their order number easily on screen without approaching staff. Live status updates reduce waiting stress by providing transparency and reassurance, while visual alerts make it obvious when an order is ready for collection. The result is a more organised and satisfying experience.
Built for reliability and scale
Designed for continuous customer facing operation, ACE Collect supports multiple collection screens per site and centralised control for multi site deployments. As order volumes increase, additional screens can be added easily without disrupting operations
Real time visibility that improves service flow
By integrating ACE Collect with the EPOS system, hospitality businesses create a transparent and efficient connection between kitchen and customer. Real time visibility reduces friction, improves collection flow and enhances the overall ordering experience for both staff and customers.