TouchPoint Front of House EPoS Solution
TouchPoint is a powerful, reliable till system designed for hospitality and retail businesses that need speed, flexibility and confidence at the point of sale. Developed by ICRTouch and trusted worldwide, TouchPoint has evolved over more than twenty years to meet the real world demands of modern trading environments.
As a front of house POS solution, TouchPoint supports everything from small independent businesses to large multi site operations. It is easy to learn, quick to operate and designed to perform consistently even during the busiest service periods, making it a dependable low cost POS option without sacrificing capability.
A versatile till system for modern businesses
Today’s businesses often operate across multiple service types. TouchPoint is built to support this reality, allowing the same till system to be used across bars, restaurants, cafes, hotels, retail areas and leisure venues.
Whether you are running a single touchscreen till or a network of terminals across several locations, TouchPoint adapts to your operation. This flexibility makes it ideal for businesses that combine hospitality and retail services under one roof.
Benefits
- Intuitive keyboard layouts for easy navigation and simple for staff to operate.
- Make sales, float clerks, use and pay off tables, split a bill and print orders directly into the kitchen without a reliance on the internet.
- Accounts details are integrated into the till so you know your customers and where they are spending their money.
- Run targeted promotions and point schemes, create vouchers and gift cards that will keep your customers coming back time and again.
- Entice customers with a range of promotional features: Mix & Match offers, Happy Hours, Set Menus and Discount Vouchers.
- Capture start and end times for employees’ shift work to record working hours to assist with payroll administration.
- Integrated CCTV syncs with the audit trail, meaning you get operation information overlaid on CCTV playback. See what’s happening at the till and by whom.
Simple to learn and easy to use
A good till system should support staff, not slow them down. TouchPoint features clear touchscreen layouts, intuitive button design and graphical table plans that make it easy for staff to navigate.
Minimal training is required, allowing new team members to begin serving customers quickly. Customisable buttons, colours and images help tailor the system to your menu or product range, improving speed and accuracy at the point of sale.
- Easy to use – A touch screen till with simple keyboard layouts for easy navigation. Customisable button colours and graphics, and a graphical table plan. The till is simple for staff to learn and operate.
- Intelligent – Rely on TouchPoint to ask the right questions at the right time so you know sales opportunities aren’t being missed. When an item is scanned TouchPoint prompts staff to talk about offers and deals.
- Versatile & Customisable – The EPoS system is packed with a variety of features that fit your business and can be created to your bespoke requirements.
Graphical Table Plan
Visual representation of service areas with multiple levels and numbered tables.
Kitchen Translation
Orders can be printed or displayed in the kitchen in a secondary language for when kitchen staff are predominantly non-native readers.
Product Image Buttons
Identify products by picture without reading the button name.
Prompts To Upsell
Create upselling suggestions when specific products are sold.
Stock Count On Sales Screen
Show stock quantities on product buttons for specials and other limited quantity items.
Inhibit Sales Of Low Stock Items
Prevent sales of products when their stock limits are reached.
Split Bill
Takes the pressure off staff, automatically calculate split bill values.
Clerk Language Selection
Change language for the operator that signs on to the system.
Reliable performance without internet dependency
Reliability is critical for front of house systems. TouchPoint is designed to continue operating even if internet connectivity is lost. Sales can still be processed, tables managed, bills split and orders sent to the kitchen without interruption.
In the event of a power cut, transactions are stored securely so data is not lost. This resilience ensures your business can continue trading when unforeseen issues arise, providing peace of mind during busy service periods.
- No internet connection – Make sales, float clerks, use and pay off tables, split a bill and print orders directly into the kitchen without a reliance on the internet.
- Power cut – Sales are stored locally, so in the event of a power cut you’ll find you haven’t lost any data.
Loyalty, promotions and customer engagement
Loyalty tools are included as standard within TouchPoint. Customer accounts allow you to track spending, build purchase history and apply targeted discounts or rewards automatically.
Features such as points schemes, gift cards, vouchers, happy hours and set menus help drive repeat business and increase spend without additional complexity. TouchPoint can also support cashless environments such as leisure centres, canteens and members clubs.
Points Scheme
Collected on value of a sale, or on specific products for a deferred discount or in exchange for a product at a later date.
Gift Cards
Create gift cards of any value to use against a transaction.
Discounts
Provide a discount rate for purchases on a whole sale or specific products.
Photo ID
Ensure that loyalty cards are used by the right person with photo verification at the till.
Loyalty Prices
Shift to a different price list for product specific discounts.
Set Menus
Set price for two, three or more course meals.
Vouchers
Discount vouchers and codes can be used for promotional campaigns.
Happy Hours
Schedule automatic ‘happy hour’ price changes.
Cashless
Add funds to an account for cashless environments such as a canteen, leisure centre or members clu
Mix n Match Offers
Includes discounts, Buy-One-Get-One-Free, discounted cheapest item, as well as set price promotions.
Wastage
At the end of the day, quickly scan an item and enter the quantity for wastage to update your stock levels.
Staff management and accountability
TouchPoint includes built in staff management tools to support accountability and reduce administration. Clock in and out features record working hours, helping with payroll accuracy.
Secure operator sign on options ensure staff only access authorised functions, while a detailed audit trail records all activity at the till. Integrated CCTV overlays transaction data on footage, providing valuable insight when reviewing incidents or training needs.
- Clock In & Out – Capture start and end times for employees shift work to record working hours to assist with payroll administration.
- Clerk Audit Trail – All clerk operations are recorded within the system’s Journal. Identify training issues and make sure the right buttons are being pressed.
- Secure Operator Sign On – Unique sign-on methods include unique sign-on number, iButton, magnetic card, RFID and biometrics. Ensure users only access their allocated features, and monitor operations with the audit trail.
- Staff Incentives – Incentivise best performing staff, and keep track using the standard reports.
- Integrated CCTV – Integrated CCTV syncs with the audit trail, meaning you get operational information overlaid on CCTV playback. See what’s happening at the till and by whom.
Safety information
Prompts and checks to staff help you inform and safeguard your staff and customers.
- Allergen Info – Allergen information can be held against each product, and is highlighted onscreen at the point of sale.
- Age Verification – Reminders to operators to check the age of the customer for specific products, such as alcohol, tobacco or door entry.
A low cost POS system that grows with your business
TouchPoint is a low cost POS solution that delivers long term value. Its modular design allows additional features and integrations to be added as your business evolves, rather than requiring a complete system replacement.
From integrated card payments and kitchen displays to hotel PMS integrations and bespoke add ons, TouchPoint can be configured to work exactly how your business needs.
- Add-on Features – Add-on applications and scripts can change or add features to work they way your business does. Choose from the application list or commission your own.
- Card Payments – Eliminate double keying mistakes, the correct amount is charged to the customer and shown automatically in financial reports.
- Hotel Systems – Integrates with many well known hotel software packages, so that bar and restaurant sales can be added to the room balance.
- Kitchen Printers & Displays – Print orders seamlessly in the kitchen and bar or send to kitchen management screens.
Secure by design
Internal loss can be difficult to detect without the right tools. TouchPoint is designed to help deter and identify fraudulent activity through secure sign on methods, detailed audit logs and CCTV integration.
These features support a safer operating environment while giving managers confidence that activity at the till is transparent and traceable.
- Secure sign on – Staff can sign onto TouchPoint securely with fingerprint, iButton, magnetic or Mifare card sign on.
- CCTV Integration – TouchPoint integrates with your CCTV displaying transaction information.
- Clerk Audit Trail – All clerk operations are recorded within the system’s Journal. Identify training issues and make sure the right buttons are being pressed.
A dependable till system backed by expert support
Choosing a till system is about more than software. As an authorised ICRTouch supplier, we provide expert setup, configuration and ongoing support to ensure TouchPoint works reliably in your environment.
With proven performance, flexible features and dependable support, TouchPoint delivers a front of house POS solution that helps businesses trade confidently every day.