TouchOffice Web Cloud Back Office Software
TouchOffice Web is a powerful POS with cloud back office designed to give hospitality and retail businesses complete visibility and control over their operation. By combining real time data with in depth historical reporting, TouchOffice Web transforms POS data into clear, actionable insight that supports better decision making.
Accessible securely from anywhere, TouchOffice Web allows you to manage sales performance, stock, staff, pricing and programming without being tied to a single location. Whether you operate one site or multiple locations, it provides a clear view of how your business is performing at any moment.
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POS analytics and reporting that drive decisions
Effective decisions rely on accurate data. TouchOffice Web delivers advanced POS analytics and reporting through clear visual dashboards that highlight trends, performance and opportunities.
Graphs and charts make it easy to understand what is selling, when demand peaks and how different products or services perform. With the ability to drill down into specific data instantly, you can move from overview to detail without complexity.
Real time visibility across your business
Real time reporting allows you to keep a close eye on day to day activity as it happens. Sales data updates continuously, giving you confidence that figures are accurate and up to date.
This visibility supports quick responses to changing conditions, whether adjusting staffing levels, responding to busy periods or identifying issues before they impact service.
Historical insight for long term planning
TouchOffice Web is not just about real time data. Historical reporting allows you to analyse performance over days, weeks, months or years.
Compare trading periods, identify seasonal trends and measure the impact of promotions or pricing changes. This depth of insight helps support long term planning and more confident forecasting.
Cloud back office control from anywhere
As a cloud based POS back office, TouchOffice Web allows you to manage your business remotely. Pricing updates, product changes and promotions can be programmed online and pushed live without visiting the site.
This flexibility is particularly valuable for multi site operators, enabling consistent control across all locations while saving time and reducing administration.
Stock control and inventory insight
Managing stock accurately is essential for profitability. TouchOffice Web provides clear visibility over stock levels, usage and movement across your operation.
Supplier orders, deliveries and transfers can be managed centrally, while integration with handheld stock devices supports efficient stock takes. This helps reduce waste, prevent shortages and improve ordering accuracy.
Staff management and accountability
TouchOffice Web includes time and attendance reporting that records staff hours accurately. This supports fair payroll processing and provides clarity if hours are ever disputed.
Combined with POS audit data, it gives managers insight into staff performance and activity, helping identify training needs and improve operational consistency.
Business intelligence beyond basic reports
TouchOffice Web delivers more than standard POS reports. With over one hundred and fifty report types available, businesses gain access to meaningful business intelligence rather than raw data.
Reports can be exported quickly in common formats, making it easy to share insights with accountants, managers or stakeholders when needed.
Multi site management made simple
For businesses operating across multiple locations, TouchOffice Web provides centralised oversight. Performance can be reviewed by site or across the entire estate, giving a clear picture of what is working and where attention is needed.
Programming changes can be applied to individual sites or rolled out globally, ensuring consistency without unnecessary effort.
A powerful POS back office backed by expert support
TouchOffice Web is designed to work seamlessly alongside your POS system, providing clarity, control and confidence behind the scenes. As an authorised ICRTouch partner, we ensure TouchOffice Web is configured correctly and supported long term.
With cloud based access, robust POS analytics and reporting, and dependable support, TouchOffice Web gives businesses the insight they need to operate efficiently and plan with confidence.
Benefits
- Keep an eye on day to day activity with real-time sales information.
- Drill down into historical sales information and get detailed insights for future decision making.
- Integrated with account software.
- Monitor and detect fraud by combining clerk audit trail with compatible CCTV systems.
- Stay in control with a stock control system and use handheld TouchStock devices to perform stock takes, create supplier orders or branch transfers and schedule deliveries.
- Manage staff with Time & Attendance reports.
- Remotely make programming changes to POS systems online from anywhere, at a single site or globally over multiple sites.
Features
- Export Data – Extract financial reports at the click of a button. Export them into PDF and CSV instantly.
- Historical Insights – Create historical reports to get deep insights to sales and staff performance over time. Track, compare and contrast your historical data easily day by day, year by year and drill down into specifics.
- Make Real-Time Decisions – TouchOffice Web gives you instant access to specific real-time sales data. All data is pushed into graphs and charts, allowing you to easily spot and identify trends or patterns and react.
- Multi-site control – Instant business management over your entire estate. Whether you want sales performance for a single site, or you want to make programming changes across your entire business, you’re in control.
- Promotions – TouchOffice Web allows you to create promotions and vouchers.
- Remote Programming – Make live program changes from anywhere online.
- Stock Control – Know your stock levels, schedule / place orders and easily keep track of your ins & outs.
- Time & Attendance – Keep a reliable, accurate record of your staff time and attendance. If an employee disputes their hours you have the facts.
- Versatile – TouchOffice Web gives you a bird’s eye view of your business, from anywhere, anytime on any device. The software is versatile enough to be used by businesses in any sector from retail to hospitality.
- Visual Analytics – TouchOffice Web presents information in easy-to-analyse graphs and charts, giving you the power to drill down into specific data instantly. Export your data into .xls or .pdf at the click of a button.